Cancellation Policy

DiscoveryPisa offers a refund on cancellations made more than 24 hours prior to your tour. Cancellations made within 24 hours of your tour will not be refunded. DiscoveryPisa offers a refund on Private Tour cancellations made more than 7 days prior to your tour. Private Tour cancellations made within 7 days of your tour cannot be refunded.

Refunds may be subject to a cancellation fee, which may vary by tour, situation, or case. Fees are not limited to, but could include the ticket cost for tours that require the purchase of a ticket in advance. Refunds are disbursed at the discretion of management.

Cancellation Due To Planes, Trains, Automobile or Rain.

As stated above, we do not refund clients within 24 hours of a tour, and this includes customers who are late due to flight or train cancellations, delays or issues caused by traffic or congestion, etc. We do not refund either if these problems are caused by the rain. In general, we do not refund any group tour canceling within 24 hours of the tour start time, or private tour canceling within 7 days of the tour start time.